Refund policy

We want you to be happy with Birdroom Pro. This page explains when you can get your money back.

Try before you pay

Every new account gets a 14-day free trial of Pro with no card needed, so you can make sure Birdroom suits you before paying anything.

14-day refund on your first payment

If you are not happy, email support@birdroom.app within 14 days of your first payment and we will refund it in full, monthly or yearly. You do not need to give a reason. Your account then moves to the Free plan and your records are kept.

After 14 days

• You can cancel at any time from the Billing page.
• You keep Pro until the end of the month or year you have already paid for, and you will not be charged again.
• We do not give partial refunds for the unused part of a month or year.

Mistakes and problems

If you were charged by mistake, charged twice, or Birdroom did not work as described, contact us and we will put it right, including a refund where appropriate. This does not affect your legal rights as a consumer.

How refunds are paid

Refunds go back to the card you paid with. They usually appear within 5 to 10 working days.